Each On Holiday piece is made to order, and our process can take up to 5 business days to ship. If you’re shopping for a special occasion, please contact us and we will do our best to process your order and have it delivered on time for a very minimal rush fee.
We offer free shipping for all orders. Please keep in mind that free shipping is for USPS delivery and the package will be left at your mailbox/doorstep.
We do offer gift wrapping in premium paper with a handwritten note at a slight upcharge, please make this selection upon checkout.
If your order is not as expected, please contact us within 5 days of delivery. Items need to be shipped back to us within 14 days of delivery and must be unworn and in their original box to qualify for a refund or exchange. Return shipping fees will apply. If you’re ordering a gift and need an extension on our policy, please contact us. All orders placed between November 25 - December 25 will automatically receive a return and exchange date of January 15.
We do our best to make sure that each piece we send out reflects our high standards. Please keep in mind that we work with natural stones and materials which can contain slight variations in size, clarity and inclusions.
We are happy to complimentary repair, if needed, any On Holiday piece within the first year of ownership. Please contact us and include a picture of the item and short description of the location of repair requested before shipping it to us as you will need an approval code and specific shipping label. Our quality department will make the final determination if the repair is needed due to a craftsmanship issue. If it is determined that the repair is needed due to a craftsmanship issue, the repair will be done free of charge within one year of purchase date. All other repairs will be done for a minimal fee, which will be provided upfront using the picture provided and description submitted when you contact us.
On Holiday jewelry is hand-crafted using .925 sterling silver and 14k yellow and rose gold-filled metals, and is safe and comfortable for people with sensitive skin.
Sterling silver jewelry should be kept in a sealed baggie when not being worn to help prevent tarnishing. All of our jewelry is shipped with a small baggie and anti-tarnish paper for proper storage when not being worn.
Gold-filled metals will not tarnish or discolor your skin; it’s the next best thing to solid gold. It contains no nickel and is considered hypoallergenic. With reasonable care, it will last a lifetime.
Gold-filled pieces should also be kept in a sealed baggie with anti-tarnish paper when not being worn.
Feel free to use a soft polishing cloth or mild dish soap along with a soft cloth to clean your jewelry. Keep in mind, softer gemstones and pearls will not hold up to some jewelry cleansers. Please contact us if you need more info.
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